Terms and Conditions

ICECRUSH ONLINE STORE TERMS AND CONDITIONS

§ 1. General Provisions

1. These Terms and Conditions define the rules for using the Store, placing orders for products (ice crushers and accessories), delivery of ordered products, payment, the right to withdraw from the contract, and the rules for submitting and processing complaints.
2. To use the Store, a device with internet access, a web browser, and an active email address are required.
3. The Terms and Conditions are available free of charge on the Store's website in a format that allows them to be downloaded, saved, and printed.

§ 2. Placing Orders

1. Orders can be placed 24 hours a day via the order form in the Store.
2. Placing an order constitutes an offer to the Seller to conclude a sales contract for the ordered products.
3. After placing an order, the Customer receives an email confirming its acceptance. The sales contract is concluded upon the Seller's confirmation of the order acceptance.
4. The Seller reserves the right to verify the order and refuse its execution in the event of: lack of goods in stock, a pricing error caused by a technical system failure, or justified doubts as to the credibility of the order (e.g., providing incorrect data). The Seller shall immediately inform the Customer of the refusal to fulfill the order, returning any funds paid.
5. Prices given in the Store are gross prices (including VAT) and do not include delivery costs, which are indicated separately before placing the order.

§ 3. Payment and Delivery

1. The Customer may pay for the order using methods available in the Store (e.g., bank transfer, payment card, BLIK, cash on delivery — according to the current list in the Store).
2. Goods are sent via courier company or to a parcel locker, according to the Customer's choice made when placing the order.
3. Order fulfillment time is up to 14 business days from the date of payment posting (or from placing the order in the case of cash on delivery).
4. The Customer is obliged to examine the shipment in the presence of the courier. In the event of damage to the shipment during transport, it is recommended to draw up a damage report, which will significantly facilitate and expedite the processing of any complaint related to damage in transport. Failure to draw up a report does not exclude the Customer's rights under the warranty.

§ 4. Right of Withdrawal (Product Return)

1. A Customer who is a consumer has the right to withdraw from a distance contract without giving a reason within 14 days from the date of receipt of the goods, by submitting a statement of withdrawal from the contract to the Seller (a sample form is available on the Store's website).
2. To meet the deadline, it is sufficient to send the statement before its expiry.
3. In the event of withdrawal from the contract, the Customer is obliged to return the goods immediately, no later than within 14 days from the date on which they informed the Seller of the withdrawal from the contract.
4. The cost of returning the goods in connection with the withdrawal from the contract is borne by the Customer. The Seller does not accept cash-on-delivery shipments.
5. The Seller shall refund all payments received from the Customer, including delivery costs (with the exception of additional costs resulting from the Customer's choice of a delivery method other than the cheapest standard delivery method offered by the Seller), immediately, no later than within 14 days from the date of receipt of the statement of withdrawal.
6. The Seller may withhold the refund until the goods are returned or until the Customer provides proof of their return, whichever occurs first.
7. The Customer is liable for any diminished value of the goods resulting from using them in a manner exceeding what is necessary to ascertain their nature, characteristics, and functioning. In practice, this means that the crusher should be returned clean, in an unused condition beyond necessary inspection (e.g., merely switching it on and inspecting it), without ice residue, water, or dirt, in its original packaging along with its complete contents (manual, accessories, mounting elements). The Seller reserves the right to deduct an appropriate portion of the goods' value from the refund amount if their use beyond testing is found (e.g., visible blade wear, food residues, odor, scratches resulting from use), in accordance with Article 34, paragraph 4 of the Consumer Rights Act.
8. The right of withdrawal does not apply to contracts specified in Article 38 of the Consumer Rights Act, in particular for goods subject to rapid deterioration or supplied in a sealed package which, after opening, cannot be returned due to health protection or hygiene reasons (if this applies to additional elements of the crusher, e.g., accessories covered by such packaging).

§ 5. Warranty and Complaints

1. The Seller is liable for defects in goods under the warranty principles set out in the Civil Code – for a period of 2 years from the date of delivery of the goods to the Customer.
2. Complaints can be submitted in writing to the Seller's address or by email to [email], describing the defect and the date of its detection, and preferably attaching photographic documentation and proof of purchase.
3. The Seller shall process the complaint within 14 days of its receipt. Failure to respond within this period means acceptance of the complaint.
4. The warranty does not cover defects caused by the Customer, including in particular: mechanical damage caused by improper operation, use of the crusher contrary to the operating instructions and intended purpose (e.g., for crushing products other than ice, such as bones, stones, metal objects, hard fruits with pits, etc.), overloading the device, independent attempts to repair or modify the device by the Customer or unauthorized persons, normal wear and tear of consumable elements (e.g., blades) resulting from ordinary use, connection to incorrect voltage, or improper cleaning (e.g., immersion of electrical parts in water).
5. If the complaint is accepted, the Customer may demand repair, replacement of the goods, a price reduction, or withdrawal from the contract — subject to the rules and limitations resulting from the Civil Code (e.g., the right to choose the method of bringing the goods into conformity with the contract belongs primarily to the Seller, if it is possible and does not involve excessive costs).

§ 6. Liability

1. The Seller is not liable for damages resulting from improper use of the crusher, including health or property damage resulting from failure to follow the operating instructions.
2. The Seller is not liable for non-performance or improper performance of obligations resulting from force majeure (e.g., natural disasters, acts of war, strikes, power outages, actions of postal/courier operators independent of the Seller).
3. The Seller's liability to non-consumer Customers (e.g., entrepreneurs) for indirect damages, lost profits, or contractual penalties is excluded to the broadest extent permissible by law.

§ 7. Personal Data

1. The Seller is the administrator of the Customers' personal data.
2. Personal data is processed for the purpose of fulfilling orders, handling complaints, and - with consent - for marketing purposes, in accordance with the Privacy Policy available in the Store and GDPR.
3. The Customer has the right to access their data, rectify it, delete it, and restrict its processing, in accordance with applicable regulations.

§ 8. Final Provisions

1. Disputes arising from contracts concluded via the Store will primarily be resolved through negotiation. A Customer who is a consumer has the option to use out-of-court methods for handling complaints and pursuing claims (including mediation, permanent consumer court, ODR platform: ec.europa.eu/consumers/odr).
2. The court competent for resolving disputes with non-consumer Customers is the court competent for the Seller's registered office.
3. The Seller reserves the right to change the Terms and Conditions for important reasons (changes in legal provisions, changes in payment/delivery methods, changes in Seller's data). Orders placed before the changes come into force will be processed under the previous terms.
4. In matters not regulated by these Terms and Conditions, Polish law shall apply, in particular the Civil Code and the Consumer Rights Act.